Privacy Policy for Aya & Sura Dream World
Last Updated: January 27, 2026
We respect your privacy and are committed to protecting the personal information of our users, especially children and families.
This Privacy Policy explains how Aya & Sura Dream World (“we”, “our”, or “us”) collects, uses, and safeguards your information
when you use our mobile application.
1. Information We Collect
A. Information You Provide
Account Information: When you sign up, we collect your email address and a username (for example, “Nurizen123”).
You may optionally provide a profile name.
User Content: If you participate in our Volunteer Translator Hub, we collect the translations, comments,
and reports you submit.
Support Queries: If you contact us for support, we collect the details of your request.
B. Automatically Collected Information
Gameplay Data: We track your learning progress, including XP, level, cards learned, quiz scores,
and in-game achievements to provide the service.
Device Information: We may collect device model, operating system version, and unique device identifiers
to ensure app compatibility and troubleshoot issues.
Usage Logs: Minimal logs about app crashes or performance issues to improve stability.
C. In-App Purchases
All financial transactions are processed directly by Apple (App Store).
We do not store your credit card or payment information on our servers.
We only receive a receipt token to validate your purchase of Coins or Premium features.
2. How We Use Your Information
- To Provide the Service: Sync your progress across devices, unlock levels, and maintain your inventory (Coins, Items).
- To Improve the App: Analyze aggregate usage trends (for example, which level is too hard) to optimize difficulty and content.
- To Communicate: Send important account updates such as password resets. We do not send marketing emails without your explicit consent.
- For Volunteer Contributions: Attribute your translations to your username if you choose to participate.
3. Data Storage and Security
Storage: Your data is securely stored using Supabase, a globally recognized backend-as-a-service provider.
Security: We use industry-standard encryption (SSL/TLS) for data in transit.
Access to databases is strictly limited to authorized personnel.
Data Retention: We retain your gameplay data as long as your account is active.
4. Children’s Privacy
Aya & Sura Dream World is designed for families and learners of all ages.
We generally do not collect personal information such as phone numbers or physical addresses from children.
Parental Control: Parents can request deletion of their child’s account at any time by contacting us.
5. Third-Party Services
We may use the following trusted third-party services:
- Supabase: For database, authentication, and secure storage.
- Apple Services: For authentication (Sign in with Apple) and payments.
6. Your Rights
- Access and Correction: You can view and edit your profile within the app.
- Account Deletion: You can request the permanent deletion of your account and all associated data
directly from the App Settings or by contacting support.
7. Changes to This Policy
We may update this Privacy Policy from time to time.
We will notify you of any significant changes through the app or our website.
8. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: [email protected]
Website: www.ayasura.com